Shipping policy

Shipping Policy

Last updated: April 21, 2026

At KittyCrawlers, we aim to deliver your order as carefully and efficiently as possible, with every order prepared before shipment.

1. Order Processing Time

Each order is prepared and processed within 5–9 business days before it ships.
Orders are processed Monday through Friday (excluding holidays).
Once your order has shipped, you will receive a tracking number via email.

Please note: during periods of high demand, processing times may be slightly extended.

2. Shipping Times & Delivery Estimates

Standard Shipping — estimated delivery time of 5–10 days once your order ships. Delivery times may vary depending on:

Your location.
Carrier delays.
Customs processing.
High-demand periods.

Important: these are estimated timeframes and are not guaranteed delivery dates.

3. Tracking Your Order

A tracking number will be sent once your order is shipped.
Please allow 48–72 hours for tracking updates to appear.
If tracking has not updated after several days, it may still be in transit and moving through the carrier network.

4. Order Preparation Notice

Every order requires a short processing period before shipment. By placing an order, you acknowledge and accept:

The combined processing and shipping timelines.
That your order is prepared before it ships.

5. Customs, Duties & Taxes

KittyCrawlers is not responsible for any customs fees, import duties, or taxes applied to your order. All such charges are the responsibility of the customer and may vary depending on your country's regulations.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
Address changes must be requested immediately after ordering.
Once an order has been shipped, changes cannot be made.

7. Lost or Delayed Shipments

If your order is significantly delayed beyond the estimated timeframe, please contact us so we can investigate with the carrier. We will work to resolve the issue as quickly as possible. Orders confirmed as lost in transit may qualify for a replacement or refund in accordance with our Refund Policy.